![]() Proactively work to assist others in achieving the organization's objectives.Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations and perform other duties as assigned by leadership.Conduct follow up and update designated personnel and leadership on problem loads and actions that have been taken.Monitor and report daily pick-ups and deliveries anticipate, provide and facilitate problem resolution on all shipment issues in order to meet or exceed satisfaction of carriers, shippers and customer teams.Work with designated department personnel to successfully dispatch loads understand Hours of Service (HOS) requirements to identify pickup and delivery opportunities which assist in meeting customer needs and transporting freight in a timely manner.Perform driver reviews according to scheduled specified by Driver Retention.Serve as an extension of Sales to expand business revenue by exploring all dedicated and logistics opportunities with Customers. Solicit business from a specific or assigned number of customers by using daily available capacity.Expediate the billing process by managing and clearing assigned user discrepancy queue.Participate on all service orientated conference calls for assigned accounts/customers.Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations.Ensure payroll accuracy for assigned drivers.Proactively manage safety performance to achieve insurance and claims cost as a percentage of revenue targets.Build and nurture long-lasting relationships with drivers.Ensure all drivers are treated with respect and equitably distribute work.Assign drivers to lanes that best serve both the company and the driver. ![]() Maximize P/L or all assigned tractors and trailers.Meet drive home time expectations by actively managing expectations and keeping commitments.Collaborate with Planner(s) and assign drivers to lanes that best serve both the company and the driver.Develop high performing drivers through daily interactions, coaching and positive reinforcement.The Truckload Operations Manager focuses on leadership of the Operations department while striving to meet performance goals.ĮSSENTIAL JOB FUNCTIONS FOR THIS POSITION: ![]()
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